Business Excellence
How the pursuit of Business Excellence drives our thinking
Our pursuit of business excellence is fuelled by our desire to ensure that we are easy to work with. Tying one of our values to a commercial objective keeps us focused. An organisation’s size shouldn’t mean being complex to deal with.
The Executive team at Briggs Group can apply governance and oversight across a large business, setting the strategy and informing the choices that we make. Regularly reviewing, scrutinising and questioning our processes gives us the clarity to deliver excellent customer service.
With a business pursuing three strategic activities, there is scope for individual companies to align their approach to create efficiencies and make the customer experience better. Whether they are in materials handling, specialist rental or specialist services, our efforts are always focused on being easy to work with.
Business excellence also drives us to apply lessons learned on some of our largest customer accounts elsewhere so that good practice benefits everyone.
Our history has been one of growth through evolution and so it’s fundamentally important that we develop synergy within our organisation while staying agile and responsive to our customers.
We remain true to our goal of keeping business moving by making choices clear, delivering transparency and empowering decision makers and it’s a commitment to business excellence that gets us there.